MayanPalace The Essence of a Good Host
Some places are great to visit because the owners make sure we feel right at home. Upon arrival, we immediately feel comfortable; the food is delicious; and if we decide to stay the night, we rest peacefully. Finally, when we are ready to say goodbye, time seems to have flown by much too quickly. These hosts – the ones who make us feel truly welcome – are special because their company is always gracious and warm.
At MayanPalace we know that our clients are, above all, our special guests. When you stay at our resorts, therefore, we do everything possible to meet your needs, to personalize our services to fit your expectations. Ina a word we treat each encounter as an opportunity to offer uncommon courtesy and service. So expect from each of us a smile, discretion and meticulous attention to detail – our way of assuring your return visit.
At the MayanPalace, housekeeping is done daily and exactly when you need it; a chocolate on your bed waiting for your return; a bathtub full of bubbles for a special evening; a quick change of towels… these and other requests are all met with unfailing courtesy to help make your stay unforgettable.
In fact, with MayanPalace all requests are resolved in minutes; with a simple call, an operator is available to help. Whether you forgot something at home, or need special accessories, Housekeeping is committed to making your stay a memorable experience. In addition, they do laundry, take acre of maintenance problems, and if you’re celebrating a wedding or special occasion, help with decoration.
For our hosts who work in this department, nothing is more satisfying than knowing that their guests feel relaxed, welcome, and pampered throughout their MayanPalace stay.
It isn’t unusual to find at any given time two or three guests seeking information in the Concierge are of MayanPalace. They’re usually seeking noteworthy places to visit, or a way to safeguard their children while they enjoy a romantic evening. We make sure that each guest receives a positive, efficient, and courteous response.
The Concierge’s job is to offer information and advice regarding activities both inside and outside the resort so that our guests can focus on their main goal: enjoying their vacation. Their task is to assist you with every detail – no matter how complex – from following through on lost luggage to helping arrange travel plans. If you’re accompanied by a handicapped person or someone of limited capabilities, for example, they can help to facilitate your stay at MayanPalace.
Whether you need an interpreter or simple advice regarding paperwork, MayanPalace is committed to attending all your needs. The Concierge is ready, in fact, to help with any unforeseen events, such as a mariachi band to regale a companion at lunch or dinner, or perhaps a couple of witnesses if your guests decide to tie the knot before a judge.
The overriding objective of our service at MayanPalace – free of charge to our guests – is to make you feel at home, just as you would with special friends.